FAQ

1. What PC Box and Commercial All-in-One Products Does ROCKTECH Offer? How Do I Choose?

ROCKTECH offers a range of PC Box and commercial all-in-one solutions. Selection can be based on your application, computing performance, display size, operating system, interfaces, mounting method, and operating environment.

2. Can the Product Be Customized for My Project?

Yes. ROCKTECH supports project-based customization, including computing platform, memory/storage, interfaces, display size, operating system, and mechanical design. The available customization options depend on the product and project requirements.

3. Can I Purchase a Sample Unit for Testing First?

Yes. Sample units are available for testing, including software adaptation, peripheral integration, performance testing, and validation in the actual application environment. After the solution is confirmed, customers can proceed with volume purchasing.

4. Can the Product Be Integrated with Our Software and Existing Equipment?

Yes. ROCKTECH products support operating systems such as Android and Linux and can be integrated with displays, cameras, sensors, scanners, printers, and other peripherals based on project requirements.

5. What Applications Are ROCKTECH Products Designed For?

ROCKTECH currently focuses on smart locker systems, self-service restaurants, mobile robotics, and embodied intelligent robots. We can recommend suitable products and solutions based on your specific application.

6. What Are the MOQ and Lead Time for Standard and Customized Products?

MOQ and lead time depend on the product, configuration, level of customization, and order quantity. Specific MOQ and estimated lead time will be confirmed together with the formal quotation.

7. Can You Ensure Product Consistency for Orders of 500 or 1,000 Units?

MOQ and lead time depend on the product, configuration, level of customization, and order quantity. Specific MOQ and estimated lead time will be confirmed together with the formal quotation.

8. Can the Products Be Supplied Long-Term? What Happens if a Key Chip Is Discontinued?

For long-term projects, ROCKTECH can support product lifecycle planning and monitor the availability of key components. If an EOL or major component change occurs, we will communicate with the customer and evaluate suitable replacement options.

9. Do the Products Meet European and U.S. Certification Requirements? Who Provides Support if Issues Arise?

ROCKTECH can provide applicable certification and compliance documentation based on the specific product and target market, including CE, FCC, and RoHS where applicable. Technical support is available throughout product selection, development, sample testing, mass production, and deployment.

10. How Can I Get the Right Product, Sample, and Quote for My Project?

Please provide details such as your application, estimated quantity, computing requirements, display size, operating system, interfaces, mounting method, and operating environment. The ROCKTECH team will recommend suitable products or solutions and help confirm samples, pricing, and lead time.